Winston Price

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

James, thanks for the response.  This seems plausible with one exception: I don't see any action under Triggers where Organization can be set.  Are you seeing this on your end too? Best regards, Wi...

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• Winston Price
• Création 23 août 2018 21:18
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to set Requester:Organization from Triggers

For my use case, I have a tool that monitors resources for all of my customers.  When it sends an alert, it always comes from the same email address, no matter what the customer is, rendering setti...

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• Winston Price
• Création 22 août 2018 22:27
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. SLA Alerting in Minutes

Upvoted. This is what I consider to be the Achilles Heel of Zendesk, as my organization is contractually obligated to reply back to customers in specific timeframes for specific priorities.  If the...

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• Winston Price
• Création 28 avril 2017 22:14
• 4 votes