Michael Ross

Hello!
Something that our company has been missing when making the switch from Salesforce Cases to Zendesk Tickets is the ability to add custom sections. It would be helpful to customize the ticket forms in Zendesk to better aid in Agent workflow. Basic functionality would include the ability to create segments and label them.These lines/segments are generated by Zendesk but it would be helpful to be able to create them and label them. Allowing multiple ticket fields to exist in a segment.

It was the a.nesty-input I was missing all along! Thank you for your quick response and solid solutions.

Does anyone have some custom javascript that would allow me to disable the dropdown for form submission when someone lands on a specific form? I've tried everything but it seems like the from request drop down doesn't behave like a normal drop down.
I want this to be un-selectable when a user lands on a certain form. There a few hidden forms we send users to from time to time but if they click on the drop down, they can navigate out of that form and not be able to get back. Any help would be extremely appreciated!