Bonni Poch
-
Activité totale5
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes1
-
Abonnements2
Aperçu des activités
Dernière activité effectuée par Bonni Poch-
Bonni Poch a créé une publication,
Idle Time Between Calls
I'm wondering if there is a way to calculate idle time between calls for agents. When monitoring voice or chat queues, we sometimes need to move bodies around. If we were able to see the last call ...
-
Bonni Poch a ajouté un commentaire,
We were trying to figure the same thing out this afternoon. Without the warm transfer option for groups, we're at a disadvantage and the caller is basically put back into queue.