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Juan Battini

Adhésion le 16 avr. 2021

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Dernière activité le 22 oct. 2021

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Dernière activité effectuée par Juan Battini

Juan Battini a ajouté un commentaire,

CommentaireCall routing, greetings, IVR, and recordings

what is the minimum length of the recording for it to be available? I have an agent who gets calls that don't last more than a minute (30-45 seconds) and she is getting this message. 

Afficher le commentaire · Publication le 06 août 2021 · Juan Battini

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Juan Battini a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

We're also running into this and it's throwing off our metrics on Explore. If a similar feature is already implemented in Chat (agent is set to away after x consecutive missed chats) why can't the same be done for Talk 

Afficher le commentaire · Publication le 27 juil. 2021 · Juan Battini

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Juan Battini a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We are having the same problem and are looking for a viable solution. Our customers are not willing to modify their NetSuite set up just to accommodate our Zendesk system

Afficher le commentaire · Publication le 22 juin 2021 · Juan Battini

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Juan Battini a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

yeah we need this asap. It would be nice to have some sort of version control for the dashboards so that you can go back to older versions. That automatically organize widgets completely skull fudged my dashboard :( 

Afficher le commentaire · Publication le 30 avr. 2020 · Juan Battini

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