Jennifer Landry
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Jennifer Landry-
Jennifer Landry a ajouté un commentaire,
I am having an issue when an "internal" note is placed on a ticket, then assigned, the SLA time does not get applied. Any idea why?
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Jennifer Landry a créé une publication,
Add greater control around Satisfaction Survey Visibility
Hi! Would love to see more control around Satisfaction Survey visibility. Currently all my agents have access to see all tickets, that is how our workflow is intentionally designed. However, I don...
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Jennifer Landry a créé une publication,
Satisfaction Survey Visibility
Hi! I am implementing the Satisfaction Survey in Zendesk. I have a concern about "Survey" feedback visibility. Can you currently limit "survey response" visibility to be seen by only an "Admin" or ...
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Jennifer Landry a ajouté un commentaire,
Thank you Brett! I have a session scheduled next week. I really appreciate that you were able to get this resolved quickly.
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Jennifer Landry a créé une publication,
Zendesk Support - Where are you????
I opened a support request on 3/18 and still have not even received as much as an acknowledgement of my request (today being 3/30). Furthermore, I contacted our Account Rep and not a peep out of hi...
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Jennifer Landry a ajouté un commentaire,
I agree, this is a necessity! While I understand it is overwhelming magnitude of data that needs to be parsed, these reports, as they currently function, are really only useful for "number" metrics...
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Jennifer Landry a ajouté un commentaire,
I agree with the above, this is extremely frustrating. It's been over a year. Any update on this feature? I waste more time trying to "fix" a change I made, that didn't work as intended. Please mov...