Janna Johns

+1

Many of our customers use Outlook. If they mark an Outlook email as “High Importance”, that information is not known by our Agents. If that information is available in ZD, we can create views or otherwise give Agents visibility to those tickets so they can triage those with priority.  This problem happens daily. This is critical for our business as our agents to know which tickets should be looked at first. We do not have a work around. The ideal solution would be to have this information as a Tag in the ticket so we can create custom views. 

Can we please get an update? Is this on the 2024 roadmap? 

+1 

We are heavy users of the Side Conversation feature but the inability to print is causing compliance issues within our company. Also, if a client wants to see the entire conversation, we are only able to provide this information if the conversation is in the main ticket. Screen printing is not practical and nor professional. 

Another upvote on being able to print Side Conversations (print to PDF to be specific).