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Sara Bostwick

Adhésion le 17 avr. 2021

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Dernière activité le 09 mai 2023

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Sara Bostwick a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

Thank you, Dave!

That makes perfect sense. I will admit we've been overlooking tags up until lately while working on reconfiguring our instance. 

Afficher le commentaire · Publication le 14 oct. 2021 · Sara Bostwick

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Sara Bostwick a créé une publication,

Publication Q&A - Tickets and email

Is there an option allow the same value in multiple custom ticket fields. For example, we have multiple applications and different groups that administer them. There is a custom dropdown for each app with possible issues, this helps us keep everything categorized for analytics, and every app needs to have an option for 'Password Reset' . I'm working around the restriction by naming them slightly different, but at some point, my creativity will run out. I know it's possible this is a setting I missed but if not, it would be great for it to be an option. 

Publication le 13 oct. 2021 · Sara Bostwick

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Sara Bostwick a ajouté un commentaire,

CommentaireMore integrations

The add-in used to work. Recently it stopped working because the digital signature is not valid. This was an important tool for our agents because we do not allow users to email tickets to our support group. Very sad to see this is no longer available. 

Afficher le commentaire · Publication le 21 avr. 2021 · Sara Bostwick

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