Robert Cwicinski

Hallo Stefan Koshold

geht es um das auslesen von Daten aus dem PDF aus der Rechnung? 

Wir haben zwei Apps im Marketplace, die dies in Kombination können. 
* OCR converter (macht aus dem PDF oder Bild Text und macht diesen durchsuchbar - auch handgeschrieben)
* Knots Parsing (extrahiert Text anhand von Mustern aus dem Text wie z.B. Rechnungsnummer und speichert diese in einem Custom Feld)

Darüber hinaus bauen wir gerade einen Service, welcher explizit für die Verarbeitung von Rechnungen gedacht ist. Meld dich gerne bei Fragen jederzeit bei einem von uns (Leafworks)

There is a Marketplace App for that.
It extracts data from PDFs and Images and Stores the content within internal comments.
Internal comments are then found via the normal Zendesk search - maybe this would help you all.

There‘s a 14day trial for the app:
https://www.zendesk.de/marketplace/apps/support/853204/ocr-pdf-converter-by-knots/

Best,
Robert

Hi Jessica Knöfler

this changed recently. It's not called "Extension" anymore. You can find it now under the "Webhooks" section within Zendesk administration. 
Feel free to ping me directly if you need help here. 

Best,
Robert

Hi @Eric.

Any news here? 
When will it be possible to use GA4 (G-XYZ)? 

Hi again. 

We just tried the potential workaround - I think this could work like that. As a result we could have the following within the related tickets: 

• Add Tag (i.e. "bounced")
• Change status to "open"
• Add internal note containing details

At least for scenarios where there's a running inbox in between this would work (Email -> Inbox -> Forwarding to ZD-support-address).
 
Best,
Robert.

+1 (or more). 
We have quite some clients requesting this.

Current issues: 

• Soft bounces
  Out-of-office replies are sent by client email providers saying when somebody is back in the office -> nobody will know that in Zendesk and has therefore no chance to approach alternative recipients.
• Hard bounces
  if there is a typo/error in the email address nobody will know the email was not delivered. Even if the domain doesn't exist at all (due to DNS errors) there is no information about this. 

Suggested workarounds:

• Read receipts -> do not work -> a lot of mail clients prevent this / so you won't have any confirmation here
• Only work-around is to have the Inbox (i.e. in Outlook) and track if there are any types of bounces. Also thought about monitoring the inbox technically to add internal notes with bounces/bounce-reasons and Tag tickets.

It would be great to get a reply/update here.
Especially clients who move over from groupware inboxes think this is a step backward.

Is this feature planned? Is there a timeline?

Thanks a lot for a response.

Robert from Leafworks

Hi Nicole,
both would be great...

We also hear the following requirements from our customers:

• attach files like pdf, videos etc. 
• directly embed YouTube videos instead of a link