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Lex

Adhésion le 16 avr. 2021

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Dernière activité le 05 déc. 2024

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Lex a ajouté un commentaire,

CommentaireCreating dashboards

Will a metric filter ever be available for the new dashboard builder? We currently use it to remove blank values and in times when we want to focus on top/bottom values.

Afficher le commentaire · Publication le 05 déc. 2024 · Lex

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Commentaire de la communauté Feedback - Apps and integrations (Platform)

Afficher le commentaire · Publication le 03 déc. 2024 · Lex

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Commentaire de la communauté Feedback - Ticketing system (Support)

Has discovery begun for non-admin to configure settings within the Out of Office app @...? https://support.zendesk.com/hc/en-us/community/posts/4409217547546/comments/6811589815962

Afficher le commentaire · Publication le 03 déc. 2024 · Lex

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CommentaireTicket basics

Hi Anunay Sinha, clearing the field value and saving the ticket isn't the same as redacting. If the original field value contains sensitive data, it'll still be visible within the ticket's Events. Are there plans to be able to redact ticket field data from Events?

Afficher le commentaire · Publication le 18 janv. 2024 · Lex

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Commentaire de la communauté Feedback - Reporting and analytics (Explore)

I too would like to see the 'Assignee Updated' attributes in Explore. Applying a 'Ticket last updated' attribute with a role filter doesn't work in the same way. In Insights, reporting on the number of assignee replies giving the month the last assignee update occurred was as simple as using '# Replies' metric with 'Month/Year (Assignee Updated)' attribute.

For example, if a ticket was last updated by an assignee in December 2020 but another update occurs in January 2021 (eg, automation, CSAT), Insights would correctly report this for December whereas Explore reports the agent reply for January.

Afficher le commentaire · Publication le 03 févr. 2021 · Lex

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