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Perla Rimmerman
Adhésion le 15 avr. 2021
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Dernière activité le 03 juil. 2024
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Dernière activité effectuée par Perla Rimmerman
Perla Rimmerman a ajouté un commentaire,
+1 for the ability to report problem and linked incidents.
Afficher le commentaire · Publication le 03 juil. 2024 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
The biggest challenge for us with the new /zendesk command is that the info on the ticket created is sent as a DM instead of posting in the channel it was created. This reduces visibility for the team. The current workaround is to post a message in the channel, then create a ticket for the message. Is there a way to make it post in the channel again without the added step?
Afficher le commentaire · Publication le 22 mai 2024 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
We don't have them either, and it would improve our life greatly to be able to fix the current challenges that messaging presents.
Afficher le commentaire · Publication le 01 févr. 2024 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
I completely share the sentiment that this message is extremely annoying. It's become a daily nuisance, and it's gotten to the point where I cringe when I see it. It's definitely not the kind of experience I'd like to kick off my day with.
The suggested workaround is quite convoluted and impractical. Creating a separate group or department, configuring operating hours, and employing JavaScript APIs seems like an overly complicated solution for a feature that we didn’t request.
It'd be so much better if the system could address this problem directly, rather than making us jump through hoops.
Afficher le commentaire · Publication le 03 nov. 2023 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accurately measure agents' contributions on any given day.
Afficher le commentaire · Publication le 21 mars 2023 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
Adding my vote. This feature is needed.
Afficher le commentaire · Publication le 09 juil. 2021 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
Afficher le commentaire · Publication le 06 mai 2021 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
Our use case is very similar to OP. This is a much needed integration.
Afficher le commentaire · Publication le 19 mars 2020 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.
Afficher le commentaire · Publication le 13 juil. 2018 · Perla Rimmerman
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Perla Rimmerman a ajouté un commentaire,
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion for our agents.
A suggested workaround: add the ability to remove tags from showing in the suggested list of tags.
Afficher le commentaire · Publication le 07 juin 2017 · Perla Rimmerman
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