Perla Rimmerman
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Activité totale68
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Dernière activité
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Abonné à0 utilisateur
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Votes30
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Abonnements27
Aperçu des activités
Dernière activité effectuée par Perla Rimmerman-
Perla Rimmerman a ajouté un commentaire,
Same here. It's been very hard for us to measure agent touches with the different channels, side conversations, etc. I would also love a recipe similar to what Marta Lagut suggested so we can accur...
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Perla Rimmerman a ajouté un commentaire,
Hi, I'm trying to understand how this feature should work. Let's say we have 3 brands: Brand A <help@brandA.com> (default) Brand B <billing@brandB.com> Brand C <legal@brandC.com> If I create a ne...
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Perla Rimmerman a ajouté un commentaire,
Adding my vote. This feature is needed.
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Perla Rimmerman a ajouté un commentaire,
Hi! Is it possible to integrate two separate Zendesk accounts belonging to the same company into one Slack account?
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Perla Rimmerman a ajouté un commentaire,
I would like to have the "Away" status removed entirely. It's not useful to us and only skews reporting for total online time. Is there a way to do this?
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Perla Rimmerman a ajouté un commentaire,
I'm experiencing the same problem Shawn describes above. We have an agent that can go online for 40 min or so with or so without receiving ANY calls (we have calls waiting), and all calls are being...
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Perla Rimmerman a ajouté un commentaire,
That is great news, Nicole! The ability to correct typos would be great. The typo for lost_shirt is not a fun one to have on reports :)
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Perla Rimmerman a ajouté un commentaire,
Our use case is very similar to OP. This is a much needed integration.
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Perla Rimmerman a ajouté un commentaire,
If not able to implement a way to erase tags, at least add a way to prevent tags from showing in the auto-fill option for the ticket field, like a blacklist.
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Perla Rimmerman a ajouté un commentaire,
We really need a way to replace tags from closed tickets, since deleting them is not an option. We are left with several typos and incorrectly named tags forever and they are a source of confusion ...