Kristyn Thomas

Is there supposed to be a way to scroll through all the activities?  Right now, I can sort by date and see the most recent 10 activities or the oldest 10 activities but nothing in between.  No filter, no paging - am I missing something obvious?

This is your #1 Voted Community request.  Considering it's been 14 years since first requested and it is still regularly being requested, please re-evaluate adding this to the roadmap for development.

I agree, it's less about user permissions and more about what we want AI Bot to even consider.  The functionality in the older Answer Bot (the ability to exclude with a tag on the article) achieves this - but the AI version does not offer anything similar that I can find.  

We need to be able exclude (or include with a tag) articles from AI Bot.  We have a lot of reference material that must remain accessible for our users but will rarely be relevant for the bot.   Given we are charged per bot interaction, please give us more control to ensure the interactions are relevant.

Hello,

Need ability to trigger an action when someone comments an article.  Any basic trigger action at all - such as trigger an email.

"Moderation" of articles is misleading - there is no real moderation available on Help Center (seems to apply primarily to community).

Ultimately, we need a comment to simply generate a ticket (even if it has to use a Zendesk email address email-to-ticket trigger). 

There are no basic triggers available at all.  

https://support.zendesk.com/hc/en-us/articles/4408834867610-Creating-a-ticket-from-a-comment-on-a-knowledge-base-article

https://support.zendesk.com/hc/en-us/community/posts/4408868261914-Notification-about-comment-on-Article-in-Guide?input_string=Triggers%20Needed%20for%20Guide%20%3E%20Article%20Comments

Another vote!

Looks like the Private app is no longer an option due to the new framework as well.

@Nicole - I vote for new app for this too!

+ 1 Desktop/Sound notification for new tickets requested by my agents as well.  Please add to future release!