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Shameen (Dev)

Adhésion le 16 avr. 2021

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Dernière activité le 05 mai 2023

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Shameen (Dev) a ajouté un commentaire,

CommentaireMore integrations

Hi Gary Beichler,

Where does that integration/app go after creation?

Like in sunshine dashboard we can see app and their linked integrations, does this app goes to some sunshine account that is linked to this support account?

Kindly guide me the purpose of this feature.

Thanks.

Afficher le commentaire · Publication le 05 mai 2023 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireTicket customization

Hi,

Is there any way to notify(send email to) the user in lookup field of Users on Ticket about certain activity on ticket?

Afficher le commentaire · Publication le 07 sept. 2022 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

Commentaire de la communauté Feedback - Developer Platform

Hey David, Thanks for the response.

We definitely would like to have it for Record Save events in Sell modules.

 

 

Afficher le commentaire · Publication le 13 oct. 2021 · Shameen (Dev)

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Shameen (Dev) a créé une publication,

Publication Feedback - Developer Platform

As per documentation, is looks like ZIS is created for Support and Sunshine, are we expecting is to be available in other zendesk products too? If yes then how long it is going to take.

Publication le 07 oct. 2021 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireConfiguring your Sell account

Hi

I am not able to make the checkbox field required, Is there any way to make it required or default set it to true.

Afficher le commentaire · Publication le 05 oct. 2021 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireConfiguring your Sell account

Thanks Kaja,

You are right, i can do that this way.

 

Afficher le commentaire · Publication le 28 juin 2021 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireConfiguring your Sell account

Hi,

Is there anyway to assign the distribution via rest api, like i am creating some record in sell and  want to assign that to a distribution pool so that zendesk will assign it later as per availability.

Afficher le commentaire · Publication le 21 juin 2021 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireSell basics

Hi I have followed the above mentioned instructions and made a custom sunshine object and relationship with deal.

Also created an object record  and its relationship record  with a deal but i am not seeing related object widget in my instance. Is there any other thing to see that widget there?

 

Afficher le commentaire · Publication le 11 juin 2021 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireSell basics

Hi Sophie McMonagle

Is there any field to identify on lead/contact/deal who last modified this record?

Or any api to find that 'some custom field' was last modified by 'some user' at 'some time'.

Thanks.

Afficher le commentaire · Publication le 29 avr. 2021 · Shameen (Dev)

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Shameen (Dev) a ajouté un commentaire,

CommentaireImporting and exporting in Sell

Hi,

While importing data into custom address field, data is not getting imported that.

I got the alternate suggestion to have address field into separated text fields and then import data into that, This way i wont be able to see an address properly, plus five fields(zip, state, city etc) wont be able to give the functionality to see that custom address on map.

Please let me know, if we can get that fixed with custom application or some other way.

That would be great.

Thanks.

 

Afficher le commentaire · Publication le 10 févr. 2021 · Shameen (Dev)

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