Corporate IT Zendesk Admin

1. Communauté
2. Feedback - Voice (Talk)
3. Auto Logout from Talk (Agent forgets to logoff at end of shift)

+1

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• Corporate IT Zendesk Admin
• Création 14 avril 2020 14:44
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Agent Talk status for reporting purposes

While I agree this should be available historically - we've gotten around this by creating a powershell script that runs on schedule nightly.  We make a call to the agent activity api (https://deve...

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• Corporate IT Zendesk Admin
• Création 19 juin 2019 22:48
• 0 vote