Simon

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Troubleshooting your Github integration with Guide themes

Hi,  I keep getting the incorrect URL error. We have Github Enterprise cloud and wondering if the integration supports this? Thanks

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• Simon
• Création 7 octobre 2022 02:01
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme

Hi @... , In regards to managing change conflicts, we plan to copy the Zendesk Copenhagen theme repo rather than fork it, that way we can create our own forks privately. From there, we can pull upd...

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• Simon
• Création 3 octobre 2022 02:24
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme

Hi there,   The article mentions that the Github integration does not support Github Enterprise? Does this include Github Enterprise Cloud?   Do you have any advice on how to manage change conflict...

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• Simon
• Création 6 septembre 2022 00:45
• 1 vote

1. People
2. People advice and troubleshooting
3. How does Zendesk capture the location of the end user?

Thanks for the quick response Brett Elliott, I have created a feature request. Much appreciated, from Simon and Briany.

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• Simon
• Création 8 août 2022 01:11
• 0 vote

1. People
2. People advice and troubleshooting
3. How does Zendesk capture the location of the end user?

Hi, End-user profile timezone settings seem to default to our timezone set in admin meaning all end-users have the same timezone unless manually updated. I contacted support to confirm and they men...

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• Simon
• Création 8 août 2022 00:41
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Internal Note/Public Reply Toggle - Agent Workspace

+1

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• Simon
• Création 4 août 2022 03:33
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace Composer Resize Saving

+1

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• Simon
• Création 4 août 2022 03:24
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. New agent workspace, save reply re-sizing

Plus one for this feature. I'd also like to see the text/reply box expand as the user continues typing rather than having to stop and resize as more text is added.

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• Simon
• Création 4 août 2022 03:15
• 1 vote

1. Agent guide
2. Additional ticket channels
3. Managing tickets from Twitter

Hi there,  It seems that after enabling the new Agent Workspace UI, the feature "Selecting an account to reply from" is no longer available. We are now forced to reply from the account the Tweet wa...

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• Simon
• Création 18 juillet 2022 06:40
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hide Groups from request assignment.

@... any update on when V2 will be released? Thanks

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• Simon
• Création 7 octobre 2019 06:28
• 0 vote