Simon

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Max McCal Do you know if there is a way to block certain filetypes from being attached via the contact form using Javascript?

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• Simon
• Création 15 février 2023 22:42
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Add helper for Curlybars to allow filtering by user roles.

Thanks for the update Gorka Cardona-Lauridsen. I will follow the announcements and wait to see how it might help my specific need.

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• Simon
• Création 4 janvier 2023 22:46
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

We've recently seen an influx of malicious attachments that have been able to bypass both Gmail and Zendesk file scanners. Although virus scanners do help, the best way to prevent these is to have ...

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• Simon
• Création 25 octobre 2022 23:10
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Troubleshooting your Github integration with Guide themes

Hi,  I keep getting the incorrect URL error. We have Github Enterprise cloud and wondering if the integration supports this? Thanks

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• Simon
• Création 7 octobre 2022 02:01
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme

Hi @... , In regards to managing change conflicts, we plan to copy the Zendesk Copenhagen theme repo rather than fork it, that way we can create our own forks privately. From there, we can pull upd...

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• Simon
• Création 3 octobre 2022 02:24
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Setting up the GitHub integration with your Guide theme

Hi there,   The article mentions that the Github integration does not support Github Enterprise? Does this include Github Enterprise Cloud?   Do you have any advice on how to manage change conflict...

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• Simon
• Création 6 septembre 2022 00:45
• 1 vote

1. People
2. People advice and troubleshooting
3. How does Zendesk capture the location of the end user?

Thanks for the quick response Brett Elliott, I have created a feature request. Much appreciated, from Simon and Briany.

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• Simon
• Création 8 août 2022 01:11
• 0 vote

1. People
2. People advice and troubleshooting
3. How does Zendesk capture the location of the end user?

Hi, End-user profile timezone settings seem to default to our timezone set in admin meaning all end-users have the same timezone unless manually updated. I contacted support to confirm and they men...

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• Simon
• Création 8 août 2022 00:41
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Internal Note/Public Reply Toggle - Agent Workspace

+1

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• Simon
• Création 4 août 2022 03:33
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Agent Workspace Composer Resize Saving

+1

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• Simon
• Création 4 août 2022 03:24
• 0 vote