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Jean Smith

Adhésion le 16 avr. 2021

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Dernière activité le 22 oct. 2021

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Jean Smith a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We have also experienced this same thing.  We received an increase in Bad ratings in Q4. Upon checking, multiple customers stated they did not submit a Bad rating.  One customer stated they auto filter those emails into a separate email folder and that mail was still in an unread state.  Is Zendesk looking into this?  Once we miss the small window to have a customer change their response, there is no way to correct.  

Afficher le commentaire · Publication le 09 janv. 2020 · Jean Smith

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