Ryan M

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use Followers as VIEW parameter conditions

This really needs to become a feature in the View area. As a developer, I'm astonished that Zendesk hasn't developed this already. When you roll out a feature like CCs, you need to put the time and...

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• Ryan M
• Création 19 mai 2020 20:21
• 8 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@Chris, yes apologies for the terminology. The suggestion is that a call should ring to all agents at once. That is what we need.

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• Ryan M
• Création 16 avril 2018 22:25
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@Jeff that's exactly the problem. A small team needs some round robin capability. We need the flexibility that round robin brings to the business while focusing on creating great support and ticket...

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• Ryan M
• Création 16 avril 2018 22:14
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Routing Zendesk Talk calls to multiple agents at the same time

@Jamie Noell, You can do this by setting up two different groups. The first group would be all support agents except yourself. The second group would be all support agents including you. In the IVR...

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• Ryan M
• Création 25 mars 2018 15:59
• 0 vote