Anthony Garcia Jr.

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Setting a filter default state

I'm not sure if this is what everyone's looking for but this may help:https://support.zendesk.com/hc/en-us/articles/360037527374-Explore-recipe-Taking-dashboard-filters-and-bookmarks-to-the-next-le...

• Afficher le commentaire
• Anthony Garcia Jr.
• Création 6 février 2020 23:30
• 2 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Clickable ticket links as default behaviour

I concur that this is a useful functionality. Please consider and make it happen! 

• Afficher le commentaire
• Anthony Garcia Jr.
• Création 15 octobre 2019 06:03
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Improving service delivery and staff performance is difficult if we dont have this capability. Please make it happen! Thank you in advance! 

• Afficher le commentaire
• Anthony Garcia Jr.
• Création 20 août 2019 07:02
• 1 vote