Jean Cesar Martínez
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Activité totale16
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Jean Cesar Martínez-
Jean Cesar Martínez a ajouté un commentaire,
Hi!Let's say we have two Brands, therefore two HelpCenters and therefore two separate TicketForm; one for each HelpCenter. If for some reason a customer submits a ticket using the incorrect helpcen...
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Jean Cesar Martínez a ajouté un commentaire,
Hi @.... Yes. The way I see it is: Pending - Agent is waiting for the customer's reply. (i.e. pending for user response) Open - Customer is waiting for the Agent's reply. On-hold - is like an i...
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Jean Cesar Martínez a ajouté un commentaire,
These are the requirements:1) A way to restrict queries to the users that created them. 2) Users should have the ability to share the query with other users if they want. It is a problem for users ...
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Jean Cesar Martínez a ajouté un commentaire,
I agree with Teresa. CSAT usually measures the customer experience for a particular support request that could have gone through different support agents. An agent could get scores (negative or pos...