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Vianey Angsten
Adhésion le 16 avr. 2021
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Dernière activité le 06 juin 2024
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Dernière activité effectuée par Vianey Angsten
Vianey Angsten a ajouté un commentaire,
Thank you! unfortunately I haven't got any update or solution from Zendesk. We keep seeing that message on our Support site and at this point we are considering moving out of Zendesk. This is very frustrating. It shouldn't be this hard to communicate with Zendesk Support. Thanks again for trying.
Afficher le commentaire · Publication le 06 mai 2024 · Vianey Angsten
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Vianey Angsten a ajouté un commentaire,
Yes! we've been with Zendesk for 7 years and the service has declined in the last years! I've been trying to fix an invoice for more than a month now, and they just close my tickets saying they'll fix it and then nothing happens. I opened 3 tickes so far with same result. So frustrating.
Afficher le commentaire · Publication le 29 avr. 2024 · Vianey Angsten
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Vianey Angsten a ajouté un commentaire,
Is it possible to brand the Tab on Teams? We would like the Tab on Teams to be named same as our Help Desk Team. Change the logo would be great too. Is it possible?
Afficher le commentaire · Publication le 19 mai 2022 · Vianey Angsten
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Vianey Angsten a ajouté un commentaire,
+1....I have been struggling trying to find a way for agents to fill a custom form. Filling a form from the support site is not a nice experience. The fields are very small, you don't see the description field, etc. We definitely need this!
Afficher le commentaire · Publication le 16 juin 2020 · Vianey Angsten
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Vianey Angsten a ajouté un commentaire,
This is happening to us too but only when the agent clicks on the 'Tags' fields. I opened a ticket today and I am waiting for Zendesk to get back. Please let me know if you find a solution. Thanks!
Afficher le commentaire · Publication le 13 août 2019 · Vianey Angsten
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