Noom

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Analyzing your knowledge base activity with Explore

Hi! I'd like to see which agents viewed certain articles so we can analyze who's following our protocol and who isn't. Is that possible? I'm missing the agent attributes in all 3 data sets. 

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• Noom
• Création 8 mars 2021 06:46
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. Number of Replies an Agent has sent per Day (IN EXPLORE)

Unfortunately, Graeme's suggestion doesn't do the trick.  I'm running into the exact same issue of not being able to report on true agent productivity because ZD automations e.g., moving a ticket f...

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• Noom
• Création 4 avril 2020 21:57
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

+1000 - I very much agree with the above and I'm so surprised that the follow-ups do not inherit the previous tickets group and assignment by default. Like other people have mentioned already, with...

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• Noom
• Création 15 mai 2019 02:52
• 1 vote