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Greytip Software Pvt Ltd
Adhésion le 16 avr. 2021
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Dernière activité le 19 janv. 2023
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Dernière activité effectuée par Greytip Software Pvt Ltd
Greytip Software Pvt Ltd a ajouté un commentaire,
We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.
Afficher le commentaire · Publication le 28 sept. 2021 · Greytip Software Pvt Ltd
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Greytip Software Pvt Ltd a ajouté un commentaire,
Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?
Afficher le commentaire · Publication le 26 mai 2021 · Greytip Software Pvt Ltd
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Greytip Software Pvt Ltd a ajouté un commentaire,
Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.
Afficher le commentaire · Publication le 20 avr. 2021 · Greytip Software Pvt Ltd
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Greytip Software Pvt Ltd a ajouté un commentaire,
I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows so that I do not have to scroll to the right to see the value of all metrics. How do I do this in Explore?
Afficher le commentaire · Publication le 19 avr. 2021 · Greytip Software Pvt Ltd
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Greytip Software Pvt Ltd a ajouté un commentaire,
I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this working in Explore? We report out metrics like response and resolution time in business hours which in our case is 9:30 am to 6:30 pm.
Afficher le commentaire · Publication le 19 avr. 2021 · Greytip Software Pvt Ltd
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Greytip Software Pvt Ltd a ajouté un commentaire,
Any update on this? I would like the agents not to miss out any important information for the client
Afficher le commentaire · Publication le 17 août 2017 · Greytip Software Pvt Ltd
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