Greytip Software Pvt Ltd

1. Communauté
2. Feedback - Admin Center
3. Download excel report from New Team Members Page

We need the option to download Team Members and even End user data on Excel for audit purposes hence it is very important for us. Hoping to see this option soon.

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• Greytip Software Pvt Ltd
• Création 28 septembre 2021 08:57
• 1 vote

1. Bots and automation
2. Zendesk bot documentation
3. Using autoreplies in email notifications

Does total no. of answer bot emails sent, count against your total allowed API call limit based on no. of resolutions limit in your plan?

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• Greytip Software Pvt Ltd
• Création 26 mai 2021 11:55
• 0 vote

1. Explore
2. ...
3. Reporting and analytics admin questions
4. What goes in the rows and columns of an Explore report?

Hi Chris! The screen capture link that you provided is not working. I am getting "page not found" message.

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• Greytip Software Pvt Ltd
• Création 20 avril 2021 05:40
• 0 vote

1. Explore
2. ...
3. Reporting and analytics admin questions
4. What goes in the rows and columns of an Explore report?

I create a report using the metrics that I need. They all come in columns and the values as one row when I visualize it by Table using Visualization. In Insights, I could swap the columns and rows ...

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• Greytip Software Pvt Ltd
• Création 19 avril 2021 08:09
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Filtering reports by business hours

I have the same issue as Emma. Anyone figured this out yet? Zendesk team-Please advise. We didn't have to do this in Insights as we had set the working hours in the schedule. How can we get this wo...

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• Greytip Software Pvt Ltd
• Création 19 avril 2021 07:40
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request: Triggers - Action: Add Internal Note as a trigger action

Any update on this? I would like the agents not to miss out any important information for the client

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• Greytip Software Pvt Ltd
• Création 17 août 2017 06:27
• 1 vote