Pierugo Mazzaccheri

Thanks for your clarifications Shawna, I really appreciate it. I will patiently wait and look forward to seeing an update here soon.

Can we have an update on status please? It was said that this would not be available in 2023, so I / we expected this would be available in 2024. It's now January 2025 and the last update we had from Barry Neary was in October 2023. Can we expect this feature in 2025?

I have just noticed dashboard scheduled deliveries can only be run for a set amount of months, up to 12. What if we need them to be scheduled for longer? What happens when the limit is reached? Will the delivery simply stop??

Can we have an acknowledgment from a Product person on this please? Are there any plans to allow content cue to be disabled altogether? As others have commented here, these unwanted content cue tags have an impact on our reports and tickets with these tags can't even be filtered out. In my case, we produce monthly reports with closed tickets. Every month I always see tickets closed 2 months before coming back in the new month reports because ticket update date I use as a closed ticket date has been updated by the tags and I have to manually amend the reports!!

Hello,

would it be possible to have an update on status, ETA etc. please? 

Thanks.

I would like to track light agent activity on tickets, in particular the time they spend when updating a ticket. This is currently only possible for agents via the Time Tracking app, but not for light agents.

Many thanks.

Just adding my input for what is worth. I recently removed one of the 2 agents from the group new tickets are assigned to via a trigger. Now all new tickets are automatically assigned to the remaining agent and status set to Open, and I thought I was going mad as I could see both these actions were listed in the events as coming from one of my triggers, whereas in fact they were not actions set in that trigger.

Eventually a very helpful member of Zendesk Support Team pointed me to this article. 

I can understand modifying the code is dangerous and we (Zendesk users) should live with it, however it would be very useful and would avoid lots of head-scratching for people in the same situation if the events listed for each new tickets included a reference that these changes (changed to open status and assigned to agent) were instead triggered by an inborn ticket rule.

This is badly needed. We share dashboard with Clients and they keep asking what the NULL is and if it can be removed.

Agree with Saxon, this is not a "nice to have", it's a defect that needs addressing.

Just an update as I have recently discovered that the "error occurred" message seems to be included only in the reports manually exported off the dashboard. When the dashboard is scheduled and distributed the message actually says "No data available. Check your filters and calculations". 

Would it be possible to remove the last part though? We send these reports to customers and that message is misleading (nothing to check for the recipients).

Thanks.

Has this been progressed at all after 2 years?!?!

Scheduled reports with no data available should show a message like "No data". I am actually getting "an error occurred" printed on the report!

There is no error!!!

Please correct as soon as possible.