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Shawn Amsberry

Adhésion le 16 avr. 2021

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Dernière activité le 30 juin 2022

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Dernière activité effectuée par Shawn Amsberry

Shawn Amsberry a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

I'm successfully able to autofill only one custom field in a ticket form using the script.js file.  My method is:
if(ticketForm == 7386956538260) {
$('.form-field.request_subject').hide(); // Hide subject
//Auto-fill fields//
$('#request_subject').val('Agency/Application SPOC change request');
$('#request_custom_fields_21608582').val('zendesk_assistance');
$('#request_custom_fields_21626618').val('User_Management_incl_Permissions_ID_Req_/_Passwd_Reset_etc');
$('#request_custom_fileds_21617267').val('Zendesk_Support_Portal');
}

My subject, a standard field, and field 21608582, a custom field, are auto-filling successfully.  The other two fields are not auto filling.  

Any insight?

Shawn A.

Afficher le commentaire · Publication le 30 juin 2022 · Shawn Amsberry

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Shawn Amsberry a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

At the Oregon E-Government Program we see the same thing.  Very similar circumstances where the vast majority of our end users are state employees of various agencies.  Some of those have malware checkers that cause the feedback to go bad without any action from the actual requester.  Maybe just changing the order of the feedback links on the satisfaction survey email?  I don't know but it causes inconsistencies in our data too.

 

Afficher le commentaire · Publication le 09 mars 2022 · Shawn Amsberry

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Shawn Amsberry a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

Is it possible to autofill a field that is a dropdown menu field?  Or does that only work for text entry fields?  I can successfully hide fields on various forms and autofill text fields like the subject and description, but I have not been successful with drop menus.

Thanks!

Afficher le commentaire · Publication le 26 janv. 2022 · Shawn Amsberry

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Shawn Amsberry a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Another vote of support for this kind of functionality.

We would use it quite a bit at the Oregon E-Government Program.

Thanks

Afficher le commentaire · Publication le 11 août 2020 · Shawn Amsberry

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