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Adam Prince
Adhésion le 16 avr. 2021
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Dernière activité le 06 mai 2022
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Dernière activité effectuée par Adam Prince
Adam Prince a ajouté un commentaire,
We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?
Afficher le commentaire · Publication le 18 mars 2022 · Adam Prince
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Adam Prince a ajouté un commentaire,
HI @...,
Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?
-Adam
Afficher le commentaire · Publication le 24 juin 2021 · Adam Prince
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Adam Prince a ajouté un commentaire,
Hi!
Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.
Thanks!
Afficher le commentaire · Publication le 23 juin 2021 · Adam Prince
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Adam Prince a ajouté un commentaire,
Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!
Afficher le commentaire · Publication le 05 oct. 2020 · Adam Prince
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