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Adam Prince

Adhésion le 16 avr. 2021

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Dernière activité le 06 mai 2022

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Adam Prince a ajouté un commentaire,

CommentaireWeb Widget (Classic) documentation

We have SLAs tied to assigned Priority values, we can make that an available field in the form shown through the Web Widget?

Afficher le commentaire · Publication le 18 mars 2022 · Adam Prince

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Adam Prince a ajouté un commentaire,

CommentaireTeam members and groups

HI @...,

Thanks for that quick reply! To be clear, this workflow would be for when new tickets comes in from a specific Organization, we'd like a trigger to send a notification to OTHERS at that same Organization, not necessarily the people submitting the ticket. Is that doable following steps on that article?

-Adam

Afficher le commentaire · Publication le 24 juin 2021 · Adam Prince

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Adam Prince a ajouté un commentaire,

CommentaireTeam members and groups

Hi!

Is there a way to create a Group of End Users? Essentially, we're trying to create a trigger to go to a set of higher up client contacts for new Urgent priority tickets that come through from that same client.

Thanks!

Afficher le commentaire · Publication le 23 juin 2021 · Adam Prince

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Commentaire de la communauté Feedback - Ticketing system (Support)

Yep, same, would be great to allow for hyperlinking within a ticket form! We've worked around the issue, but using a link in the respective fields' descriptions and shortened them using a link shortening tool, but a way to hyperlink standard text would be great!

Afficher le commentaire · Publication le 05 oct. 2020 · Adam Prince

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