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Sylvain

Adhésion le 16 avr. 2021

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Dernière activité le 29 déc. 2023

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Sylvain a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Mary O'Neill

Please include me in this as well. Such a feature is a must have for us.

Thanks

Afficher le commentaire · Publication le 09 oct. 2023 · Sylvain

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Sylvain a ajouté un commentaire,

CommentaireAccounts and billing

Same feeling here

If I'm interested in the chatbot out of the box, I regret that you would be charging me based on the total number of seats I have into my account, whether they provide active support to customers or not. Having a different pricing adapted on the volume covered by AI would make more sense.

Afficher le commentaire · Publication le 18 juil. 2023 · Sylvain

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Sylvain a ajouté un commentaire,

Commentaire de la communauté Q&A - Apps and integrations

Thanks Dane, I will dig into this. 
But I think having as a choice "Apply macro xxxxxx" in triggers would make it much easier for the ones with no dev background.

Afficher le commentaire · Publication le 11 juil. 2022 · Sylvain

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Sylvain a créé une publication,

Publication Q&A - Apps and integrations

Why is it not possible to send a specific macro if the conditions of a trigger are met?

I wish to create automations that could be triggered through specific tags but I cannot find the option to do so.

I would like for example that if a ticket is created from a specific contact form serving 1 specific purpose, to be able to send an automatic response. Best case it would be a 1-touch ticket, worst case it would already save us 1 agent touch. I had this feature with a Zendesk concurrent before, and I hope you can do something about it.

Publication le 06 juil. 2022 · Sylvain

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Sylvain a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Hi Nicole,

The agent in the chat suggested that I upvote this topic here, but thanks for the info.

(09:43:54 AM) Ekaterina: It seems that previously we tested triggers that tried to apply macro the ticket, but it didn't go well as this workflow lead to race conditions. There is a similar feature request on our product feedback forum: https://support.zendesk.com/hc/en-us/community/posts/360028627614-Apply-macro-automatically-if-newly-created-ticket-match-predefined-information you can upvote it and subscribe in case if there any updates or post another feature request on the forum

Afficher le commentaire · Publication le 08 avr. 2021 · Sylvain

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Sylvain a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

Hi all, this would also be a game changer feature for my business. 
Being able to trigger a reply with a specific macro for tickets created regarding a specific topic would save us a lot of time. Is there another similar thread or Epic one regarding this matter?

Thank you!

 

Afficher le commentaire · Publication le 15 févr. 2021 · Sylvain

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