Predz (StarRez Inc.)

1. Communauté
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

+1  It's rather redundant having the "Follow" button show when Comments are turned off if it actually doesn't do anything. Perhaps you can look at hiding the button when Comments are disabled as an...

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• Predz (StarRez Inc.)
• Création 20 septembre 2023 00:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Hello, I thought I read somewhere that Zendesk was looking at moving CSAT to a Likert scale. Is that a thing you all are looking at? Thanks!

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• Predz (StarRez Inc.)
• Création 23 mai 2023 22:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

+1 for this. We are a software company that uses a drop-down field to track Product/Module type data. We would love to deactivate legacy items without losing historical ticket data. Please can we h...

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• Predz (StarRez Inc.)
• Création 17 février 2023 01:23
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 - We have the exact same use case as the original post.

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• Predz (StarRez Inc.)
• Création 7 novembre 2019 21:44
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Exclude ticket tags

+1 - We can't really use Explore if we can't exclude merged tickets. Is there another way to exclude merged tickets other than using the Tag? This is very important for our performance indicators.

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• Predz (StarRez Inc.)
• Création 17 septembre 2019 04:17
• 4 votes