Predz (StarRez Inc.)

1. Communauté
2. Feedback - Ticketing System (Support)
3. CSAT Customization

Hello, I thought I read somewhere that Zendesk was looking at moving CSAT to a Likert scale. Is that a thing you all are looking at? Thanks!

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• Predz (StarRez Inc.)
• Création 23 mai 2023 22:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Deactivate field values instead of deleting them

+1 for this. We are a software company that uses a drop-down field to track Product/Module type data. We would love to deactivate legacy items without losing historical ticket data. Please can we h...

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• Predz (StarRez Inc.)
• Création 17 février 2023 01:23
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Need a placeholder for satisfaction reason

+1 - We have the exact same use case as the original post.

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• Predz (StarRez Inc.)
• Création 7 novembre 2019 21:44
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Exclude ticket tags

+1 - We can't really use Explore if we can't exclude merged tickets. Is there another way to exclude merged tickets other than using the Tag? This is very important for our performance indicators.

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• Predz (StarRez Inc.)
• Création 17 septembre 2019 04:17
• 4 votes