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DesignSpark DC

Adhésion le 16 avr. 2021

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Dernière activité le 27 oct. 2021

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DesignSpark DC a ajouté un commentaire,

CommentaireSetting up Zendesk Guide

I have a user that kept getting flagged for SPAM content even though he is one of the starts of our forum. As we have zero control over the spam filtering, I can't even turn it off, he was getting really frustrated and I was getting frustrated with the lack of control of the platform settings

Eventually he found out that he was only triggered for spam whilst using a VPN.

I'm not sure why this would be or why even after marking al this users content as NOT SPAM his content continued to be sent to the Spam bucket for moderation

I know more and more users will be utilising a VPN and I don't want this to escalate further in the future, can we have some control over our users Spam filtering?

Afficher le commentaire · Publication le 21 juin 2021 · DesignSpark DC

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DesignSpark DC a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

2 years worth of requests for this functionality, come on Zendesk surely this shows that this is required by so many and yet you still ignore these requests. Give us some hope that you are listening and you will be making this functionality available sooner rather than later

Afficher le commentaire · Publication le 17 sept. 2019 · DesignSpark DC

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