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Mike W - DM
Adhésion le 15 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Mike W - DM
Mike W - DM a ajouté un commentaire,
I know my organization would benefit from the ability to remote log in / out as well.
It seems like a basic 'feature' that is missing IMHO.
Mike
Afficher le commentaire · Publication le 20 févr. 2019 · Mike W - DM
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Mike W - DM a ajouté un commentaire,
Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle.
Sorry if that info is not 100% technically accurate, I'm not a programmer..... but that goes to show how easy it is to set up the Geckoboard / Zendesk data sharing. Also, I see the stats update all day long so I can confirm it's pulling the latest info very often.
:-)
Afficher le commentaire · Publication le 11 oct. 2018 · Mike W - DM
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Mike W - DM a ajouté un commentaire,
We use Geckoboard to display near real-time Zendesk support and Zendesk chat data.
The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it really gets the job done.
Here's a link to some more info on how Geckoboard integrates with Zendesk:
https://www.zendesk.com/apps/support/geckoboard-for-zendesk-support/
They offer a free trial, and the product is overall not very expensivee (considering the benefits this was to my organization).
Give it a whirl!
Afficher le commentaire · Publication le 11 oct. 2018 · Mike W - DM
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Mike W - DM a ajouté un commentaire,
Agreed, this would be a very useful tool.
Afficher le commentaire · Publication le 15 oct. 2014 · Mike W - DM
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