Mike W - DM

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Ability for admins to logout agents

I know my organization would benefit from the ability to remote log in / out as well. It seems like a basic 'feature' that is missing IMHO.   Mike

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• Mike W - DM
• Création 20 février 2019 16:41
• 1 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

We use Geckoboard to display near real-time Zendesk support and Zendesk chat data. https://www.geckoboard.com The Geckoboard data is refreshed every 10 minutes, so while not exactly 'real time' it ...

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• Mike W - DM
• Création 11 octobre 2018 12:54
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Operational Dashboards: How do you monitor your Zendesk real-time?

Geckoboard uses some sort of API hook to pull the data every 10 minutes direct from your ZD instance, so it's not limited by any sort of 24 hour cycle. Sorry if that info is not 100% technically ac...

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• Mike W - DM
• Création 11 octobre 2018 13:45
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Admin tool request: List of suspended users

Agreed, this would be a very useful tool.  

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• Mike W - DM
• Création 15 octobre 2014 19:17
• 0 vote