Sam

1. People
2. ...
3. Team members and groups
4. About private ticket groups and how they work

Thanks Arianne Batiles-- is there a reason for this?  Doesn't that defeat the purpose of the private agent group? 

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• Sam
• Création 4 mai 2023 06:20
• 0 vote

1. Guide
2. ...
3. How to manage the help center
4. How can I copy my content from one help center to another?

    What happened to this initiative, and why was it de-prioritized?  Based on the above recommendation for utilizing Professional Services or a Zendesk partner, it seems like this might be for mon...

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• Sam
• Modifié 3 mai 2023 10:02
• 0 vote

1. People
2. ...
3. Team members and groups
4. About private ticket groups and how they work

How do internal comments work for tickets in private groups?    i.e. say i am a zendesk light agent (an agent who is NOT in the ticket assignee private group) and i request a ticket for a form that...

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• Sam
• Création 27 avril 2023 00:23
• 0 vote

1. Agent guide
2. Ticket management
3. Accessing and using the Views admin page

Are there any plans for giving individual agents the ability to order their personal views and the views for groups that they are a part of ?   It is a frustrating experience for admins to have to ...

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• Sam
• Création 18 août 2022 22:54
• 3 votes

1. People
2. ...
3. End users and organizations
4. Adding tags to users and organizations

Is it possible to automatically apply an organization to an end user submitting a ticket through a specific help center brand? i.e. End user opens support ticket via X brand, gets X organization ap...

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• Sam
• Création 30 mars 2022 06:31
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Revert to last published state - "unpublished changes in editor"

What is the update from Product Management team on this front?  Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration leve...

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• Sam
• Création 8 décembre 2021 01:08
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Gmail connector — add failure notification

Upvoting as well.  Given that external email addresses are required to support users and are ostensibly another in-road that needs to be up and running, and given that an alert message is generated...

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• Sam
• Création 1 décembre 2021 19:09
• 0 vote

1. Objects and rules
2. ...
3. Business rules
4. Reordering and sorting triggers

How does the new folder-based trigger organizing feature work with the triggering order logic?  All I am seeing is that you have to adjust the orders of the folders themselves, which doesn't seem ...

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• Sam
• Création 21 septembre 2021 01:43
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Allow custom fields in Backlog Dataset

This would be hugely valuable, as aforementioned by others here.  Why can't backlog be filtered by Ticket form?  Is there a plan to add more ticket attributes to the backlog Explore data pool to be...

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• Sam
• Création 8 septembre 2020 19:55
• 9 votes