Sam
-
Activité totale80
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés0 utilisateur
-
Votes38
-
Abonnements29
Commentaires
Activité récente par Sam-
Are there any audit logs associated with updates made to the OOB Salesforce <> ZD integration settings? i.e. Ticket View, Data Sync, Support app ?
-
What is the point of having end user settings displaying "can view own tickets only" if the more permissive organization-wide setting overrides? In my view, if there is a mismatch like this, it sh...
-
I am in shock that Zendesk released this "feature" and the supporting documentation on the SAME day. Not only is that hierarchical layer not searchable (i.e. you cannot search the "Ticket details...
-
Is there an update on Explore respecting private groups? https://support.zendesk.com/hc/en-us/articles/4767122732058/comments/4809959742106
-
Thanks Arianne Batiles-- is there a reason for this? Doesn't that defeat the purpose of the private agent group?
-
What happened to this initiative, and why was it de-prioritized? Based on the above recommendation for utilizing Professional Services or a Zendesk partner, it seems like this might be for mon...
-
How do internal comments work for tickets in private groups? i.e. say i am a zendesk light agent (an agent who is NOT in the ticket assignee private group) and i request a ticket for a form that...
-
Are there any plans for giving individual agents the ability to order their personal views and the views for groups that they are a part of ? It is a frustrating experience for admins to have to ...
-
Is it possible to automatically apply an organization to an end user submitting a ticket through a specific help center brand? i.e. End user opens support ticket via X brand, gets X organization ap...
-
What is the update from Product Management team on this front? Looks like a PM responded over a year ago, that this thread is going to be invaluable to research....however, teams' frustration leve...