Lizyer Maxim

1. Support
2. ...
3. Account settings of the ticketing system
4. Is there a dark mode for Zendesk Support?

This was posted for nothing then. They didn't even bother to come back to us.

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• Lizyer Maxim
• Création 6 septembre 2022 16:14
• 3 votes

1. Support
2. ...
3. Account settings of the ticketing system
4. Is there a dark mode for Zendesk Support?

We haven't heard any update from Zendesk's Product managers since June 15. Any progress on this? it's been months...

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• Lizyer Maxim
• Création 6 septembre 2022 14:47
• 2 votes

1. Support
2. ...
3. Account settings of the ticketing system
4. Is there a dark mode for Zendesk Support?

Chrome dark mode no longer works. We get constant updates that we do not ask for. At least add dark mode. This is TOO BRIGHT!

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• Lizyer Maxim
• Création 10 juin 2022 08:24
• 9 votes

1. Support
2. ...
3. Views, ticket status, and ticket fields
4. Can I require a ticket field to be set before moving to a status other than solved?

Any update on this? required fields are created for a reason. agents or any user should not be able to change the status if the required field is blank

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• Lizyer Maxim
• Création 27 avril 2022 15:45
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on 'Total online time' and 'Time available' metrics

Hi there,    Do you any updated on this topic? It would be nice to measure this on explore to have a better adherence report.  With the current lockdown and work from home, this is necessary.    

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• Lizyer Maxim
• Création 3 novembre 2020 13:04
• 2 votes