Allison Ramsey-Henry
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Activité totale155
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Dernière activité
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Abonné à0 utilisateur
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Votes121
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Abonnements20
Aperçu des activités
Dernière activité effectuée par Allison Ramsey-Henry-
Allison Ramsey-Henry a ajouté un commentaire,
Is this on the roadmap? This is a must-have for our team. How can we monitor the trend of our team availability without reporting?
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Allison Ramsey-Henry a ajouté un commentaire,
I need to be about to view a list of the calls that make up a given statistic. For example, if there were 3 abandoned calls how do I find out what 3 calls those were (what number called in)?
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Allison Ramsey-Henry a ajouté un commentaire,
What if a phone number is associated with a name? Is there a way to get a report that just shows a list of the calls?
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Allison Ramsey-Henry a ajouté un commentaire,
Agreed. The loss of format in Excel reports appears to make it impossible for us to schedule dashboards directly to internal and external stakeholders. Right now it looks like my only option is to ...
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Allison Ramsey-Henry a ajouté un commentaire,
Adding another voice to say how critical this is. I clicked the wrong button and I think now I will spend the afternoon redoing my dashboard. I can't make any further changes until I get back to b...
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Allison Ramsey-Henry a ajouté un commentaire,
I just realized that when I was cloning my dashboards and tabs I was leaving "Clone Query" selected- that is probably causing the problem. I just created a clone without that checked and I think t...
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Allison Ramsey-Henry a ajouté un commentaire,
I am also running into this. I don't want a separate query for each user who needs to view it- is there a better way to do this?
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Allison Ramsey-Henry a ajouté un commentaire,
I am also having this issue. It is preventing us from being able to pass a canned report directly to clients because the satisfaction is presented as a decimal instead of %. Any plans to fix this?
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Allison Ramsey-Henry a ajouté un commentaire,
We are trying to use API to bring in tickets from a partner system. The lack of line breaks makes the ticket description almost unusable. Is there a way to make the JSON pretty in Zendesk? EDIT...
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Allison Ramsey-Henry a ajouté un commentaire,
We use a trigger to send out an automatic email notifying requesters that we got their ticket and providing the number. Some of these tickets come from third parties or other ticketing systems. Do ...