David Brown
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Activité totale74
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Dernière activité
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Membre depuis
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Votes18
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Abonnements27
Publications
Activité récente par David Brown-
Feature Request - SLA Policy Activate and Deactivate
I would like the capability to activate and deactivate SLA policies. Currently I can only delete a policy which I wish to put on the backburner but may use in the future. I would like a means to pr...
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CSAT update notification triggers
Hello, I have a trigger schema that sends email notifications to agents and admins when a CSAT rating is received from the requester and provides the rating and any free text comments entered. I al...
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Guide Dashboard - who has viewed my articles
I have use a section in my knowledge base which is restricted, only agents and admins can see the content. I use this section to post important updates to my agent base about what has changed in th...
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Assign "Following" on Help Center sections
I use a section in my Help Center to provide informational updates to my agent base. The articles in this section are viewable by agents and admins only. Some agents have been good and clicked "Fol...
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Print Ticket function improvements
(1) Image inclusion: Please include images in the ticket printing function in Support. The way it works today is essentially nothing more than a print of the email communication string. This is not...
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CSAT survey default to "Bad"
TerminéeI am an admin and have received reports via my agents that end-users CSAT surveys are pre-populated as Bad. I reached out for Help, and via that discussion found out that this is indeed an existing...
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Project Management App - Disallow parent ticket to be submitted as solved
RéponduThe feature to disallow the parent ticket to be solved until all child tickets are solved does not work. I am testing in my sandbox and can leave child tickets in any state other than solved and st...