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Thorarinn Olafsson

Adhésion le 15 avr. 2021

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Dernière activité le 05 janv. 2022

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Thorarinn Olafsson a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)
Communauté

It would be really helpful for our customer service agents to be able to bcc managers or partners directly on the ticket. Another issue we are trying to work through is to add Trustpilot Automatic feedback onto the ticket. We need to be able to add them as bcc to the ticket for that to work.

Afficher le commentaire · Modification le 05 janv. 2022 · Thorarinn Olafsson

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Thorarinn Olafsson a créé une publication,

Publication Feedback - Voice (Talk)
Create the user profile ahead of when they call over internet
If a customer is calling over the internet then they don't enter any details prior to making the call. When end user presses "call us" the call goes directly to our call center as an unidentified user.
 
 
Similar to the chat we would like to ask the customer to pre-fill some basic information about them self's before the call is initiated. So there would be 1 extra step if you press "call us" where you need to enter your name, phone number and/or email.
 
This feature is already available when users clicks "live chat". A form opens up and end user is asked to fill in basic contact information before the chat is initiated. We would like the "call us" feature to work in the same way.
 
 
 
Brgds,
 
Thorarinn
 
 
 

Publication le 06 avr. 2021 · Thorarinn Olafsson

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