Scott Patterson
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Activité récente par Scott Patterson-
Hi all, I'd like to share a similar experience to Tim G, when working with triggers. When working with triggers starting from the Support interface. If I go Admin > Admin Centre, it opens a new t...
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Agreed with pretty much everyone else. The article says this change lets us seamlessly manage our settings, but it's less seamless than before because we literally have to switch to a new tab back ...
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The other important thing to note on top of Dan's example is if you're using the ANY section of the trigger config to add all those 'ticket received at' addresses, it means you can't use any other ...
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This is also one of those things that would likely be very easy to implement if it just has someone work on it for a short period of time. Even if the perceived benefits are low (as not many commen...
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It is crazy to me that the only way currently to allow an Admin for an org to add comments easily through the interface is to allow EVERY USER to be able to view and comment on every ticket under t...
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Hi Nicole, Are you able to confirm if this is planned to just be in development later this year, or if this is planned to be released before the end of the year? Thanks, SP
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Hey all, Just adding an FYI here, but came across the comments in this article which can help to lead to a solution to hide additional text/text lines on forms: https://support.zendesk.com/hc/en-...
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Hey all, Did anyone figure out a way to show/hide these kinds of headers based on conditional fields? Similar to what Matthew, Kristos and Brendan were attempting earlier. Currently I have a pretty...
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Hi all, This would be great for me as well. My use case is: We have a couple of different incoming addresses, and we want to apply different trigger logic depending on how these tickets come in...
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Hi all, I agree with the other comments here, in that it doesn't seem like a major overhaul to fix (all the functions already exist, workarounds exist, and apparently a beta exists?), with a few ...