Scott Patterson
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Dernière activité effectuée par Scott Patterson-
Scott Patterson a ajouté un commentaire,
Good to hear that the tab names are changing back, this has been a big problem for us. Now if we could just get the option given to us for what order we would like the messages to be in (newest or ...
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Scott Patterson a ajouté un commentaire,
This is a great idea! We have reminders about specific things that need to be done on certain types of tickets, as well as try to keep track of summary notes for longer tickets. We have these in in...
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Scott Patterson a ajouté un commentaire,
No response from Zendesk Product Managers on this one which is a bit frustrating when the user feedback seems to be negative and with the same issues being mentioned but not addressed. After usin...
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Scott Patterson a créé une publication,
Agent Workspace - Various Issues
Feature Request Summary: - User Profile should be able to show org data not just user - Zendesks own 'User Data' support app allows this - User Profile should be adjustable to show only relevant ...
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Scott Patterson a ajouté un commentaire,
Echoing this, whenever I need to use Zendesk Support it's for something a bit complicated. In the chat bot I can't even post a whole explanation with screenshots showing whatever issue or bug I've ...
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Scott Patterson a ajouté un commentaire,
You can use something like a powershell script running in a monthly scheduled task with 'send-mailmessage' to send an email to your Zendesk support address on a schedule. You will need to be able t...
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Scott Patterson a ajouté un commentaire,
Addons like 'Field Conditions' by Sweethawk can be used to do this (likely others too), but yes it would be much better if it was provided by Zendesk itself.
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Scott Patterson a ajouté un commentaire,
Also interested in this - reason is pretty obvious, it's useful for us to know if the person we contact is OOO so we know they won't be available soon and we should contact them again once they are...
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Scott Patterson a ajouté un commentaire,
We've also seen a sudden influx of these in the past few weeks. When we reach out to clients on what we could do better, they have all said they didn't select the bad feedback. Looking at the Zende...
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Scott Patterson a ajouté un commentaire,
So from reading this thread and how every comment is against a forced move, it sounds like this got delayed. We're now told the force move will be in March - but can we get any confirmation that th...