Scott Patterson
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Votes sur l’activité pour Scott Patterson-
No response from Zendesk Product Managers on this one which is a bit frustrating when the user feedback seems to be negative and with the same issues being mentioned but not addressed. After usin...
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Echoing this, whenever I need to use Zendesk Support it's for something a bit complicated. In the chat bot I can't even post a whole explanation with screenshots showing whatever issue or bug I've ...
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Agreed with pretty much everyone else. The article says this change lets us seamlessly manage our settings, but it's less seamless than before because we literally have to switch to a new tab back ...
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Hi all, I agree with the other comments here, in that it doesn't seem like a major overhaul to fix (all the functions already exist, workarounds exist, and apparently a beta exists?), with a few ...
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So from reading this thread and how every comment is against a forced move, it sounds like this got delayed. We're now told the force move will be in March - but can we get any confirmation that th...
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The other important thing to note on top of Dan's example is if you're using the ANY section of the trigger config to add all those 'ticket received at' addresses, it means you can't use any other ...
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It is crazy to me that the only way currently to allow an Admin for an org to add comments easily through the interface is to allow EVERY USER to be able to view and comment on every ticket under t...
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This is a great idea! We have reminders about specific things that need to be done on certain types of tickets, as well as try to keep track of summary notes for longer tickets. We have these in in...
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We've also seen a sudden influx of these in the past few weeks. When we reach out to clients on what we could do better, they have all said they didn't select the bad feedback. Looking at the Zende...
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Also agreeing here, in theory this shouldn't be too big of a change. Surprised I didn't see older requests for this. Not all companies are the same, and while 30 tickets for some may be sufficien...