David Holeman

And there is always a hook. It is free to a point then after x transactions (and it's a low number) you have to subscribe.  Also, this is an overseas solution and for me I can't work with that for various security reasons.  It would be nice if much like for Zopim Chat that uses notifications in Chrome that Zendesk also enable for Talk, SMS, etc.  Problem for me is when folks have headsets plugged in and they don't have on their ears they can miss a call.  A visual notification would be great and this tool did a nice job but overkill for a simple notification.  Now if you need all kinds of triggers and work flows and moving bits of data around and having that data in the cloud overseas is not a problem it's nice.  I don't mean to knock a good tool here and appreciate what they did but something local to the browser/desktop is all we are looking for. :-)

No such option to edit appears.  I am the admin.  I want to eventually remove my sample category and section.