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Alexis

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Alexis a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Vote for this feature add!!  we recently had a string of bounces and likely user error/spam/junk outs but can't differentiate btwn the two and have no way of knowing when this happens.  For our business, this has created a massive public issue damaging to our brand's CX image as our customers post publicly on social media that they have emailed multiple times w/o a response etc.

Afficher le commentaire · Publication le 27 juin 2019 · Alexis

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Alexis a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

In addition to this, admins should be able to restrict/limit/control tag creation such that new tags can't be created by agents etc.  We have so many version of the same tag with mispellings etc. that not only can we not remove b/c of closed tickets but the list or erroneous tags continues to grow. 

Afficher le commentaire · Publication le 04 avr. 2018 · Alexis

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