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Patrick Kennedy
Adhésion le 15 avr. 2021
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Dernière activité le 22 oct. 2021
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Dernière activité effectuée par Patrick Kennedy
Patrick Kennedy a ajouté un commentaire,
Commentaire de la communauté Feedback - Ticketing system (Support)
I think this is super important feature that is currently lacking. Our managers would like to the ability to screen the feedback and decide when/how to share this with the agents rather than have the agents see it in the ticket. We may need to turn off the survey because of it since any agent in a group can see the comments for any other agent in that group. Is this by design?
Afficher le commentaire · Publication le 06 mai 2019 · Patrick Kennedy
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