Rich Shupe

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

No worries, Johan. I, for one, didn't get anything negative from your reply. This is a top issue affecting us all and your thoughts are valuable! I appreciate you taking the time to raise visibilit...

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• Rich Shupe
• Création 15 février 2023 18:34
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Thanks Billie, very much, for taking the time for that reply. I wasn't doubting Johan, but rather felt responsible for wanting to get the proverbial ducks in a row before getting back to Zendesk ab...

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• Rich Shupe
• Création 9 février 2023 17:31
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

We're in a similar position, Jake Allen. Do you have any more anecdotal experience you can share about Salesforce Service Cloud? We use Salesforce so this is an opportunity for us. Johan Billow, ar...

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• Rich Shupe
• Création 9 février 2023 16:17
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

While some customers may be able to adapt to alternative solutions, many have expressed the need to edit closed tickets (like every other ticketing system I've used can do)--most especially to edit...

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• Rich Shupe
• Création 23 janvier 2023 16:48
• 7 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Please do not compromise this and only support partial edits. All tickets should be editable.  Zendesk, where can you direct us to some sort of roadmap, user voting on open issues, etc.? This has b...

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• Rich Shupe
• Création 8 novembre 2022 17:55
• 10 votes

1. Communauté
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

This is why we will stop using Zendesk when our current contract expires.

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• Rich Shupe
• Création 31 août 2022 14:25
• 2 votes

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Yes, there are many upset customers due to this. We're switching systems because of this issue.Worse, there's never been any justification--that I could find (and that's important for me to say)--f...

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• Rich Shupe
• Création 18 novembre 2021 14:38
• 0 vote

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Thanks for adding your experience, that may help others.  However, for many ZD users this is a needed feature and is common/expected in many competing systems. Even if you can manage to make your t...

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• Rich Shupe
• Création 28 octobre 2021 17:50
• 4 votes

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

Editing tags... there are many reasons. I can't speak definitively yet, because we're still evaluating the replacement software we'll be moving to, but I'm not sure if many/any others have this lim...

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• Rich Shupe
• Création 8 avril 2021 16:00
• 12 votes

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Can I edit closed tickets?

This is critical to us as a Zendesk customer.

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• Rich Shupe
• Création 5 janvier 2021 19:49
• 18 votes