Kaybi

Also going to comment on this again. It has been one year since I last commented and we still do not have the ability to report on agent stats per day. I do not understand how the data is there in the live view area at the end of every day, but if I want to save that data, I have to manually enter it into my own report. If I forget a day, there is no way to go back. If I go to reporting >talk>agent activity and hover over the "more" I can see everything I need Total online time, Time available,Calls accepted etc.... the data exists!! Why is this information not downloadable yet? 

This is an essential stat that needs to be added. I have a small team and it has come to my attention that one of my agents may not have been in the available status during the time she is supposed to be. I need to know how many hours each day she has been available to take calls. We haven't had talk long and  I did not know this would not be a stat I could report on so I have not recorded her available time at the end of each day via the API. 

I agree with Steve. This is a stat that needs to be added for schedule adherence. If the data exists in the API at any point it should be able to be reported on per day. 

Please and Thank You.