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Joseph Weisfish

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Joseph Weisfish a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Zendesk customers have been waiting three years or more for this.

Sweet baby Jesus, I pray that this year's Christmas Miracle would be Zendesk gets some brains and implements a solution to this problem - here's a simple suggestion:

1. Agent has the ability to submit a ticket as "Solved" with an added criteria of NO AUTO RE-OPEN
2. If any further conversation is made the agent can use their discretion to re-open the ticket

Afficher le commentaire · Publication le 01 déc. 2017 · Joseph Weisfish

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