Amy Waugh
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Amy Waugh-
Amy Waugh a ajouté un commentaire,
Hi We have had a ticket responded to within the first reply time but the ticket got solved at the same time. The customer replied to the ticket, opening it back up but the SLA have not shown to r...
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Amy Waugh a ajouté un commentaire,
We have first reply time, next reply time and pausable update on the same SLA. I would understand the first reply time not working for recently opened tickets from being solved but the other two....
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Amy Waugh a ajouté un commentaire,
Can you get SLAs to work on reopened tickets that have been solved? As we have some customers who reply to a solved ticket about another query.
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Amy Waugh a créé une publication,
Date format on ticket description
Réponduwhen we chose a date in the ticket field and add that date to the description using placeholders it uses the American format, could it be changed to include the English format