Exactly. Customer fatigue is the problem when you do not have a mechanism to control how often we send the surveys out. I believe 2 easy implementations could be achieved to fit most of our needs.

- A time based restriction. If a ticket is sent a satisfaction survey for a specific requester, then we show not send additional surveys for x amount of time. Lets say 5 days, but this should be configurable.

- A restriction based on every number of x tickets. In this example I might want every 5th ticket from a specific requester to get a survey. They would get the survey the first time but subsequent tickets until the 5th would be skipped.

Given the response rate on this, and the other issue that are linked but fragmented around, I feel this is one of the most important feature enhancements you can make to you product to improve the overall CX of your product.